Terms, Conditions & Privacy

Terms & Conditions

At The Herbal Tea House we are all about the business of selling fantastic teas. But, we have to take care of the legal bit as well so please see the following terms and conditions.

Use of website.

To register with www.theherbalteahouse.com and purchase goods from our website, you must be over 18 years of age.
Please ensure all details provided by you on registration or at any time are correct and complete. Please ensure we are informed immediately of any changes to the information that you provided when registering, by updating your personal details. You must provide us with your real name, address, phone number, email address and any other details that we may require in order to process your purchase.

We reserve the right to:-

  • Decline a new customer registration or suspend a customer's account at any time and at our sole discretion-
  • In our discretion, to terminate your access to all or part of the services with or without notice-
  • In our discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice

Intellectual property rights.

All images and content on the website is protected by copyright. No unauthorised use of images is permitted. You may not use or distribute content from this site or social media sites for any commercial purposes without consent.

Product availability.

All goods are subject to availability, the acceptance of your offer to purchase goods from the website is subject to their availability. If we are unable to deliver the goods purchased for any reason we will let you know as soon as possible and a full refund will be given. Orders that include sale or special items may be sent incomplete if certain stock lines are unavailable, if this happens a refund of those items missing will be issued.

Acceptance of order.

The order acknowledgment email and order number are our confirmation of your order with us. Completion of this contract will take place upon dispatch of items to you, unless the order is cancelled or we have notified you that we cannot process your order.


All payments are process via PayPal using a secure payment server.

Delivery of goods.

Products will be dispatched as soon as we have processed and packaged the order. 
Currently UK delivery options are available on the website. For all international orders please contact us.
Please note that working days are Monday to Friday not including UK bank holidays.

Cancellations and returns.

You have the right to cancel your order up to 7 working days from receipt of goods. This is including your rights to cancel your order within the distance selling regulations. You will receive a full refund for goods purchased. If your items have already been dispatched to you then you may return an item to us within 30 days of the dispatch date. All items must be unopened in their original undamaged packaging. 

Return delivery will only be refunded if the goods are damaged, faulty or the incorrect items were dispatched. 


All refunds will be processed the the debit or credit card used at the time of purchase. Refunds cannot be processed to alternative cards or payment sources.  Regarding faulty goods we reserve the right to offer a replacement item where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

Privacy policy.

At The Herbal Tea House your privacy and security is of the utmost importance to us. We will never release your information to any third party for their marketing purposes when you place an order on our site.

When you make a purchase on our website we will collect relevant information to allow us to process your order. This will allow us to send your order as well as process refunds or contact you regarding your order. Your payment information will be passed to our payment providers PayPal in order for them to process your order. All of this information is stored securely and we comply with all relevant data protection and consumer legislation.

You have the right to be forgotten. As such you may delete your account if one has been made or you can request that we delete this information for you.

Use of cookies.

When you access our website you will find that we use cookies. These are pieces of code used to identify your computer to us allowing us to customise your user experience. Cookies cannot access or read any other information that may be stored on your computer or access any other information about you. Only our website can access the information used by cookies.